Frequently Asked Questions

Everything you need to know about your xTool experience in Europe.

Which European countries do you ship to?

We ship to most EU member states, including Germany, France, Italy, Spain, and the Netherlands. Shipping times typically range from 3 to 7 business days depending on your location.

What is the warranty policy for xTool machines?

All xTool machines purchased through our Europe store come with a standard 12-month warranty covering manufacturing defects and hardware failures under normal use.

Are customs duties included in the price?

Yes, for orders shipped within the European Union, VAT is calculated at checkout and there are no additional customs duties, as items are dispatched from our local EU warehouses.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized European payment options such as Klarna and Giropay.

Can I return my product if I change my mind?

We offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate a return authorization and receive shipping instructions.

Do you provide technical support in European time zones?

Absolutely. Our dedicated technical support team is available via email and live chat during CET business hours to assist with machine setup, software, and troubleshooting.