Returns & Exchanges

At xTool Europe, we strive to ensure your creative journey is seamless by offering a 30-day return window for products in their original condition and packaging. If your machine or accessory doesn't meet your expectations, our dedicated support team is here to assist with a hassle-free return or exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via the official xTool Europe portal with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the item in its original factory packaging, including all laser modules, tools, and accessories that were included in the initial shipment.

• 3.
  Ship to Service Center

  Affix the provided shipping label and drop off your package at an authorized carrier location; please ensure you retain the tracking number for your records.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition at our European warehouse, your refund will be processed to your original payment method within 5-7 business days.